Do I need to purchase tickets in advance?
What is your late arrival policy?
Please plan accordingly (allow extra time for traffic and parking, especially on weekends) and arrive 5 minutes prior to start time. *Tours starts promptly. We allow an additional 5 minute grace period after the allotted start time – following that, once the guide has left the meeting location, guests may no longer join the tour. Please note we are on Atlantic Standard Time (AST) and Puerto Rico does not observe Daylight Savings.
Do you offer refunds if a cruise ship does not dock?
Our general Cancellation Policy is that we do not offer refunds on missed or cancelled tours. In the case of cruises, if your ship is not able to dock, we offer a 75% refund. The remainder will help cover part of the guide’s pay (who will be at the meeting location regardless of whether the ship docks or not), transportation, and food – all of which are ordered and organized ahead of time.
Where do the tours begin and end?
The exact meeting point will be disclosed upon purchase of your ticket. The tours end within a few blocks radius of the starting point. Your guide will be happy to assist you with directions to your next destination.
What days do the tours run?
We run tours Mondays through Sundays. Private Tours can be scheduled any day. Please email us for more information regarding private experiences.
If a tour is sold out, is there a waiting list?
Yes! Please email us and let us know the date you are interested in, what tour and the number of people in your group.
What happens when it rains?
Tours are given rain or shine. Since we are on a tropical island, it might start raining at any moment. Luckily, food tours are not ruined by rain since most of the time is spent at restaurants. It is a good idea to bring an umbrella or purchase a Spoon umbrella during checkout. We do not however, run tours during hurricanes.
Are children allowed on the tours?
We are glad to host kids on all but one of our tours. The only exception is our Sip & Savor Cocktail Tour™. If you have further questions pertaining to tickets for children, please email us.
When is the best time to take the tour?
We highly recommend booking our tours at the beginning of your visit so you allow plenty of time to revisit the wonderful neighborhoods, restaurants, historic sites and points of interest. Your guide can also provide you with lots of recommendations for things to do all over the island.
How many people can I expect in my group?
Depending on the time of the year, your group will have anywhere between 2 and 14 people. We like to keep the groups small and personal so that you have a more immersive experience. That way you can hear everything your guide says, and feel engaged and comfortable.
How should I dress for the tour?
Puerto Rico is Hot! Hot! Hot! For the most part, we visit casual establishments. Wear casual, comfortable, summer attire.
Should I eat before the tour?
No! Come hungry to our food tours! There is a lot of food and you will be full by the end – We promise! We do however, recommend eating something before or after our Sip & Savor Cocktail Tour™, since it only includes some light bites.
Do you accommodate special dietary needs?
We do our best to accommodate all food allergies, dietary restrictions and/or intolerances. Please notify us at the time of booking of any dietary restrictions and we will do our best to accommodate your needs to the best of our tasting locations’ abilities. We can not guarantee substitutions if no prior notice is given, but we will do our best. If you want to chat with us before booking, please email us.
Are the tour guide gratuities included in the ticket price?
Gratuities are not included in your ticket price. If you have a scrumptious time, tips to your guide are welcome!
Are photos allowed on the tour?
Absolutely! Photos are encouraged on the tour. Feel free to snap pics of your guide, the food, and dining establishments. While you’re at it, tag us on Facebook, Instagram, and Twitter. Our hashtag is: #thesspoonexperience
Are videos allowed on the tour?
Video recording is only permitted with prior notice.
Which places do we visit?
We want it to be a surprise… it’s more fun that way! But we will say that all businesses we partner with are independently owned, feature local ingredients, and are off the beaten path.
Is there alcohol on the tour?
There is one alcoholic beverage on the Old San Juan Walk & Taste Tour™ and two on the Sunset Walk & Taste Tour™ and the San Juan Drive Around & Walking Food Tour™. Lots of drinking on the Sip & Savor Cocktail Tour™, of course!
How physically fit do I need to be to enjoy my tour?
The tours require a certain level of good physical health but are not very strenuous. The Old San Juan Walk & Taste Tour™, Sunset Walk & Taste Tour™, and Sip & Savor Cocktail Tour™ require the most physical stamina. You’re walking through historic Old San Juan, which has uneven cobblestones and several uphill streets. Nevertheless, we walk at a very casual pace and stop at the restaurants for tastings. If you are in good physical health, you will be fine.
The SJ Drive Around is part walking and part driving. There is less walking and more driving.
I am a native of Puerto Rico. Do you have anything to offer for me?
¡Claro que sí! If you are a local, you are sure to learn new things about Puerto Rico’s history and the food you love so much. We provide a fun experience that incorporates things we are sure will be new to you. Let us know you are from Puerto Rico when you book. Side note: Other than taking one of the tours our regular tours, we recommend for locals to contact us and book a customized tour so that we may include restaurant stops that feature international cuisines and other surprises. Contact us!
Does Spoon offer private and/or customized tours?
Aside from Old San Juan food tours, we offer private and customized food tours throughout all of Puerto Rico to cater to your every need/preference. Email us and we’ll create the perfect package for you!
What languages are the tours offered in?
Our tours are given in English but we offer private tours in Spanish and Polish. Please contact us ahead of time to schedule your private tour.
Can I purchase gift cards/certificates?
Yes, gift cards and gift certificates are available for all our tours and make a perfect gift for holidays, birthdays or any other occasion! To purchase a gift certificates, click here.
What is Spoon’s cancellation policy?
Once purchased, tickets can not be refunded or rescheduled. Our tours often sell out and your space is being guaranteed on the tour. We do not offer partial credits or rescheduling for partial attendance, no shows or late arrivals. Thanks for understanding!